Online Store Regulations (Terms & Conditions)
1. General Information
1.1. The online store is operated under the name SCG Shop, available at https://scg-shop.com/
(“Website”).
1.2. The Website is owned and managed by:
Michael Scott
23-28 Fleet Street
City of London
London, EC4Y 1AA
United Kingdom
Email: office@scg-shop.com
Phone: +44 7518 977340
1.3. These Terms & Conditions govern the use of the Website, the ordering process, payment, shipping, returns, and complaints.
1.4. By using this Website and making a purchase, you agree to these Terms & Conditions.
2. Products and Availability
2.1. All products listed on the Website are described and presented as accurately as possible.
2.2. Product availability may change without notice. If an item is unavailable after placing an order, you will be informed by email or phone.
2.3. Prices are listed in GBP (£) and include applicable taxes unless stated otherwise.
3. Orders
3.1. Orders can be placed through the Website 24/7.
3.2. To place an order, you must provide accurate and complete personal and shipping details.
3.3. After submitting an order, you will receive an order confirmation by email. A sales contract is formed when you receive this confirmation.
4. Payments
4.1. Payments can be made via the secure payment methods offered on the Website.
4.2. We do not store full payment card details. All transactions are processed by authorised payment providers.
4.3. Orders will only be processed after successful payment confirmation.
5. Shipping and Delivery
5.1. We offer delivery within the United Kingdom and internationally, where available.
5.2. Delivery costs are displayed at checkout and added to the total order price.
5.3. Delivery times are approximate and may vary depending on destination and logistics providers.
5.4. Risk of loss or damage passes to the customer upon delivery.
6. Returns and Refunds
6.1. You have the right to return purchased products within 14 days of delivery without giving a reason, in accordance with UK consumer law.
6.2. To exercise the right of withdrawal, you must notify us by email at office@scg-shop.com
.
6.3. Returned items must be unused, in original packaging, and in resellable condition.
6.4. Refunds will be issued within 14 days of receiving the returned goods, using the same payment method used for the purchase.
6.5. Return shipping costs are the responsibility of the customer, unless the return is due to a faulty or incorrect item.
7. Complaints
7.1. If the product delivered is defective, damaged, or incorrect, you have the right to submit a complaint.
7.2. Complaints should be reported by email to office@scg-shop.com
, including order details and photos of the issue.
7.3. We will respond to complaints within 14 days and provide a solution, which may include replacement, repair, or refund.
8. Customer Responsibilities
8.1. Customers must provide accurate personal data necessary for order processing and delivery.
8.2. Customers are responsible for ensuring that their login details and account information remain confidential.
9. Limitation of Liability
9.1. We are not liable for delays or failures caused by events outside our reasonable control (force majeure).
9.2. We are not responsible for indirect or consequential damages arising from the use of the Website or purchased products.
10. Privacy and Data Protection
10.1. Personal data provided by customers is processed in accordance with our Privacy Policy, available on the Website.
10.2. By placing an order, you consent to the processing of your personal data for the purpose of order fulfilment.
11. Governing Law and Jurisdiction
11.1. These Terms & Conditions are governed by the laws of England and Wales.
11.2. Any disputes arising in connection with these Terms shall be subject to the jurisdiction of the courts of England and Wales.
12. Amendments
12.1. We reserve the right to update or amend these Terms & Conditions at any time.
12.2. Changes will be effective from the date they are published on the Website.
13. Contact Information
For any questions or concerns regarding these Terms & Conditions, please contact us at:
Michael Scott
SCG Shop
23-28 Fleet Street
City of London
London, EC4Y 1AA
United Kingdom
Email: office@scg-shop.com
Phone: +44 7518 977340
